Quality Assurance Management
Implement quality assurance procedures and conduct audits to ensure compliance
Type
Functional
Competency Area
Quality Assurance
Levels
Implement quality assurance procedures
Present information required during audits according to Standard Operating Procedures (SOPs)
Develop audit checklists and forms for respective manufacturing processes and related departments
Consolidate audit findings and prepare reports on quality performance
Assist to identify potential quality issues with manufacturing processes and products from audit results
Analyse audit reports to highlight gaps in quality assurance and training needs
Implement improvement initiatives and support training activities to address gaps in quality procedures
Record details of customer complaints and assist with investigations
Support product registration and batch release activities by collecting and organising the information required
Develop quality assurance procedures and facilitate external quality audits
Develop quality assurance procedures in compliance with the organisation’s policies and regulatory requirements
Scope and plan internal audits in accordance with internal and external requirements
Facilitate external quality audits and review findings
Analyse trends in the quality performance of manufacturing facilities to identify gaps
Analyse customer complaints to identify contributing factors and escalate issues accordingly to appropriate staff for follow-up action
Prepare product registration reports
Review completed batch reports and checklists
Recommend interventions and initiate or refine training programmes to close quality gaps and address non-compliances
Present and explain relevant quality records and audit reports to stakeholders as required
Devise the organisation’s quality assurance policies and objectives and establish procedures for monitoring and measuring compliance
Formulate the organisation's quality assurance policies and objectives in accordance with regulatory standards
Oversee the completion and proper documentation of all quality assurance activities
Review the alignment of Standard Operating Procedures (SOPs) with Current Good Manufacturing Practices (CGMPs)
Liaise with external suppliers and clients to ensure quality parameters are clearly defined
Lead preparations for external audits and conduct opening and closing meetings
Review results of external audits and determine critical changes to processes and procedures required
Obtain approval from stakeholders to disclose information required by external auditors
Oversee product registration and batch release activities and delegate responsibilities to staff accordingly
Lead investigations into major customer complaints
Manage biopharmaceutical product recalls
Advocate the organisation’s quality assurance strategies and benchmark existing processes against global practices
Devise quality assurance strategies for the organisation to achieve its objectives, based on industry best-practices and regulatory requirements
Direct product registration and batch release activities
Identify implications of changes to regulatory requirements on the organisation’s Standard Operating Procedures (SOPs)
Deliver organisation- wide updates on new or amended legislative or regulatory requirements and their impact on quality assurance strategies
Establish processes for the effective review of quality assurance policies and objectives
Inspire a quality culture across the organisation and direct training activities across manufacturing facilities
Spearhead incentives or reward schemes to encourage the adoption of quality assurance policies and procedures
Manage major customer complaints and associated product recall activities