Vendor Management
Manage vendor relationships by ensuring performance as per contracts, operations within standards established by the organisation such as adherence to safety, security, and compliance standards
Type
Functional
Competency Area
Production Management
Levels
Monitor vendors’ performance and resolve contractual issues
Compare the costs and quality from different vendors and suppliers on products and services provided
Maintain working-level communications and feedback to vendor and/or service providers
Articulate vendor’s role and responsibilities, and manage vendors' expectations accordingly
Develop and sustain vendor relationships and manage vendors’ performance
Evaluate vendors for compliance with Health, Safety and Environment and Current Good Manufacturing Practices requirements
Sustain smooth interactions and relationships with vendors and/or service providers
Determine and set clear parameters
Establish organisation’s expectations of vendors and manage critical vendor interactions
Develop strategic vendor management plans
Devise risk mitigation strategies to pre-empt and address potential risks associated with the vendor relationship
Establish key roles, duties and performance expectations of vendors
Maintain positive relationships with vendors based on trust testing and/or usability testing
Drive user testing and/or usability testing to enhance, and increase the likelihood of, sustainable usage of the organisation’s products or services
Lead the preparation of contingency plans during user testing and/or usability testing
Anticipate user and/or usability issues and opportunities that may not be discovered during user testing and usability testing
Lead the development of new testing methods to yield more accurate outcomes for user testing and/or usability testing
Present and attain buy-in on the strategies and values for conducting user testing and/or usability testing