Organisational Change Management
Establish change management strategies and policies to plan and facilitate the transition of employees, resources, business processes and operations to a desired end state in a manner that is seamless, sustainable and aligned with business objectives
Type
Domain
Competency Area
Human Resource Planning
Levels
Assist in execution of change management
Document all endorsed change management procedures in regular work processes
Provide suggestions for tweaks to business processes and operations to support changes and transitions effectively
Identify impact of change to employees and stakeholders
Develop communication materials to prepare affected employees and stakeholders for change
Identify associated costs and resources required to facilitate basic changes
Document change impact on workplace performance and processes, against key performance benchmarks and success indicators
Identify opportunities for change within own scope of work to improve work processes
Support the implementation of change
Advocate change
Implement change management procedures
Drive execution of change management procedures based on implementation plans for endorsed change requests
Identify business activities and processes required to integrate and roll out new changes in the business environment
Analyse resources and cost-impact of proposed changes, highlighting where people, resources or finances need to be redirected
Identify relevant stakeholders
Deliver communications to engage and seek the buy-in of employees affected by the change
Deliver learning programmes to equip affected employees to manage change and change impact
Identify potential pitfalls, obstacles or challenges to smoothen adoption and implementation of changes
Assess change performance against new key performance benchmarks, and implement follow-up actions where required
Present project performance outcomes to relevant stakeholders in accordance with organisation procedures
Design change management procedures and processes
Assess organisation’s readiness for change
Plan change management procedures across the organisation
Develop business readiness plans, considering the resources, elements, capabilities and activities required for effective transition
Plan engagement activities to secure stakeholder commitment to the success of change implementation before introducing the change
Drive stakeholder education and learning initiatives to build internal capability and change readiness
Direct internal resources to facilitate the movement to the desired end state of the change
Evaluate success of change against set goals and benchmarks post- implementation
Assess implications of all organisational changes
Review organisational systems, processes and policies
Identify areas of improvement for appropriate change management programmes and initiatives
Establish policies to support critical transformation
Establish the organisation's change management strategies and policies with reference to appropriate frameworks, industry best practices and business requirements
Determine key performance benchmarks and change success indicators
Maintain a business perspective on how change initiatives are integrated into the business, considering potential impact on business cycles, stakeholders and operations
Design strategic implementation plans, covering all business activities, key personnel and resources required to prepare the organisation for change
Outline key stakeholder engagement messages to be communicated throughout the change processes to generate shared commitment and ownership of the change
Establish financial limits to support organisational change and transformation initiatives
Acquire internal and external resources to facilitate the change effectively
Direct the development of change management strategies in accordance with organisational culture, taking into consideration interests of relevant stakeholders
Build an environment ready for change management programmes
Envisage change and gain buy-in with key stakeholders