Social Service Programme Implementation
Implement effective social service programmes that serve the needs of the clients and community
Type
Domain
Competency Area
Programme Development and Implementation
Levels
Support the implementation of social service programmes
Monitor clients in programme activities in accordance to programme guidelines and requirements
Identify and raise potential client issues to supervisors
Provide clients with programme information
Engage clients and caregivers in programmes to encourage participation
Implement assigned social service programmes
Document and maintain programme information, observations and feedback from clients, caregivers and social service professionals to facilitate understanding of client profiles and current progress
Apply organisational procedures and guidelines in documentation
Provide administration and logistical support for programmes
Develop rapport with clients and caregivers during engagements to encourage participation
Adapt programme activities to accommodate changes in client participation
Conduct promotion and publicity activities for programmes
Apply organisational procedures to address client issues during the programme
Implement and monitor different types of social service programmes
Implement and monitor programme content, activities and schedules
Address individual needs of client in the delivery of the programmes
Develop and implement processes to recognise client achievements
Develop and implement promotional strategies to drive participation
Mobilise the community stakeholders and resources for programmes
Guide clients in conflict resolution process to resolve client issues during the programme
Identify possible barriers and provide solutions to programme participation
Monitor safety of programme staff and participants
Adapt individual communication approaches and programme activities to tailor to client’s needs and cultural context
Coordinate the allocation of resources for programme execution, including logistics and manpower
Lead in the implementation and adaption of social service programmes
Adapt programmes and services to suit needs of client or programme objectives
Develop strategies to address causes for client disengagement
Monitor the allocation and sufficiency of resources for successful programme execution
Utilise networks within the community and social service organisations to extend support and participation in programmes
Drive implementation of social service programmes in different communities
Monitor overall implementation of programmes and timelines at community level
Drive support and commitment of community stakeholders for programmes
Review programme outcomes, quality of service provision in meeting needs of clients
Integrate community- wide programmes and best practices that cut across different social service providers with long-term national impact
Initiate government and private sector partnerships and networks to support programmes
Build partnerships across the sector to facilitate integration of programmes across different social service providers