Freight and Cargo Claim Administration
Perform claim documentation and procedures including filing and monitoring of claims and claim resolution
Type
Domain
Competency Area
Freight Forwarding
Levels
Support claim administration procedures
Perform documentation and procedures to process valid claims
Support in document proofing to process valid claims
Perform documentation and procedures to process and track invalid claims
Implement claim assessment procedures
Analyse claims filed with respect to freight and cargo shipping terms and ensure completeness
Identify claim amount payable
Implement organisation’s Standard Operating Procedures (SOPs) for claim administration
Maintain accurate and up-to-date records of claims made
Maintain accurate and up-to-date records of invalid claims made
Assess operating procedures for claim administration
Develop organisation’s Standard Operating Procedures (SOPs) for claim administration
Develop control procedures for claim administration to ensure due diligence is performed
Monitor transactions to ensure accuracy and timeliness of claim resolution
Review claim handling systems
Investigate payment discrepancies
Review feedback from staff and customers regarding systems and procedures
Develop new methods and systems for improving claim administration processes