Freight and Cargo Claim Administration

Perform claim documentation and procedures including filing and monitoring of claims and claim resolution

Type

Domain

Competency Area

Freight Forwarding

Levels

Support claim administration procedures

Perform documentation and procedures to process valid claims

Support in document proofing to process valid claims

Perform documentation and procedures to process and track invalid claims

Implement claim assessment procedures

Analyse claims filed with respect to freight and cargo shipping terms and ensure completeness

Identify claim amount payable

Implement organisation’s Standard Operating Procedures (SOPs) for claim administration

Maintain accurate and up-to-date records of claims made

Maintain accurate and up-to-date records of invalid claims made

Assess operating procedures for claim administration

Develop organisation’s Standard Operating Procedures (SOPs) for claim administration

Develop control procedures for claim administration to ensure due diligence is performed

Monitor transactions to ensure accuracy and timeliness of claim resolution

Review claim handling systems

Investigate payment discrepancies

Review feedback from staff and customers regarding systems and procedures

Develop new methods and systems for improving claim administration processes