International Air Transport Association Safety Audit for Ground Operations Implementation

Maintain safety and reduce risks in ground handling services and operations through the implementation of International Air Transport Association (IATA) Safety Audit for Ground Operations (ISAGO) standards

Type

Domain

Competency Area

Ground Handling Services and Operations

Levels

Carry out ISAGO procedures

Identify the benefits of ISAGO audits

Recognise the roles and responsibilities of different stakeholders for ISAGO audits

Prepare documentation for ISAGO audits

Determine one’s role and accountabilities during ISAGO audits

Support the implementation of standards

Identify implications of ISAGO audit failures

Facilitate the procedures and timelines for ISAGO audits

Carry out audit activities in accordance with established procedures and schedules

Assess staff participation readiness for ISAGO audit exercises

Address staff’s issues and concerns pertaining to ISAGO audits

Assess staff operational readiness to undertake ISAGO audits

Implement recommended practices as required by ISAGO audit results

Verify documentation for ISAGO audits

Evaluate audit results to determine the impact and gaps on ground handling operations

Complete procedures and documentation specific to ISAGO audit programmes

Analyse findings of ISAGO audit results

Determine gaps and their root causes in ground handling services and operations

Present ISAGO audit standards to corporate and line managers

Present findings of ISAGO audit results to relevant departments and/or stakeholders

Collaborate with internal and external stakeholders to develop corrective action plans for ground handling services and operations

Establish continuous improvement plans

Direct and nominate functional leaders for ISAGO audits

Measure and quantify the financial impact of ISAGO audits on ground handling services and operations

Develop continuous improvement plans to align ground handling services and operations according to ISAGO standards