International Air Transport Association Safety Audit for Ground Operations Implementation
Maintain safety and reduce risks in ground handling services and operations through the implementation of International Air Transport Association (IATA) Safety Audit for Ground Operations (ISAGO) standards
Type
Domain
Competency Area
Ground Handling Services and Operations
Levels
Carry out ISAGO procedures
Identify the benefits of ISAGO audits
Recognise the roles and responsibilities of different stakeholders for ISAGO audits
Prepare documentation for ISAGO audits
Determine one’s role and accountabilities during ISAGO audits
Support the implementation of standards
Identify implications of ISAGO audit failures
Facilitate the procedures and timelines for ISAGO audits
Carry out audit activities in accordance with established procedures and schedules
Assess staff participation readiness for ISAGO audit exercises
Address staff’s issues and concerns pertaining to ISAGO audits
Assess staff operational readiness to undertake ISAGO audits
Implement recommended practices as required by ISAGO audit results
Verify documentation for ISAGO audits
Evaluate audit results to determine the impact and gaps on ground handling operations
Complete procedures and documentation specific to ISAGO audit programmes
Analyse findings of ISAGO audit results
Determine gaps and their root causes in ground handling services and operations
Present ISAGO audit standards to corporate and line managers
Present findings of ISAGO audit results to relevant departments and/or stakeholders
Collaborate with internal and external stakeholders to develop corrective action plans for ground handling services and operations
Establish continuous improvement plans
Direct and nominate functional leaders for ISAGO audits
Measure and quantify the financial impact of ISAGO audits on ground handling services and operations
Develop continuous improvement plans to align ground handling services and operations according to ISAGO standards