Employee Communication Management
Formulate overall employee communication strategies and facilitate conversations to ensure effective and timely dissemination of pertinent information to employees
Type
Domain
Competency Area
Workforce Engagement
Levels
Disseminate information to employees
Identify objectives of employee communication
Collate information required to prepare communication materials
Prepare employee communication materials and information kits for programmes and initiatives
Disseminate communications using pre-identified communication channels and tools
Monitor the progress of dissemination to ensure that the communications are in accordance with the roll-out plans
Address simple queries from employees on information communicated
Gather feedback on effectiveness of various communication techniques and modes
Facilitate conversations with and among employees
Translate organisational employee communication strategies into operational plans
Develop detailed employee communication plans
Guide preparation of employee communication materials in accordance with communication plans
Review communication materials and information kits to be disseminated
Adapt communication styles, approaches and modes of delivery to target audience
Facilitate group discussions among employees to gear towards a decision
Resolve complex queries or issues related to the information communicated
Oversee execution of communication activities for the targeted audience in accordance with communications plans
Assess effectiveness of communication techniques and modes employed
Develop diversity strategies aligned to values
Establish employee communication strategies
Align objectives of employee communication to organisation’s objectives
Introduce new approaches that can reach out to employees more effectively
Review development and execution of employee communication plans
Evaluate overall effectiveness of communication plans and delivery of the intended messages
Revise communication plans to increase efficiency and effectiveness