Behaviour Change Facilitation

Drive mindset shifts and behaviour changes to sustain learning initiatives and interventions



Competency Area

Learning Delivery


Follows plans to sustain learning objectives

Can articulate the role of mindsets and behaviour change in learning and development

Can use different methods of evaluating the need for behaviour change

Is able to identify key success indicators of behaviour change initiatives and work towards them

Can use at least 2 different techniques to manage resistance to change

Can draw out the metrics to quantify behaviour change

Drive execution of behaviour change strategies

Establish desired behaviour change outcomes

Communicate rationale for behaviour change to promote desired mindset shifts

Collaborate with stakeholders to determine mindsets conducive for creating and sustaining desired change

Develop strong and trusted relationships to enable oneself to act as a catalyst for change

Develop facilitation process plans to guide achievement of desired objectives

Identify benchmarks and success metrics to monitor progress of behaviour change

Implement strategies to drive behaviour change

Apply techniques to reduce resistance to change

Quantify extent of behaviour change

Evaluate effectiveness of facilitation for continuing professional development

Formulate behaviour change strategies

Design behaviour change and mindset shift strategies in alignment with desired learning outcomes

Integrate theories of mindset shifts and behaviour changes into facilitation approach design

Develop communication strategies to manage behaviour change and mindset shifts

Define benchmarks and success metrics used to quantify level of mindset shifts and behaviour change

Evaluate outcomes of behaviour change and mindset shift initiatives

Recommend opportunities for improvements to behaviour change and mindset shift strategies