Strategic Service Excellence

Establish strategies and operating principles to consistently meet and manage customer's expectations in order to support business requirements



Competency Area

Business Management


Facilitate client relationship management plans through long-term partnerships with business

Facilitate organisation’s short-term customer relationship management plans

Develop customer acquisition methods that can be operationalised

Review customer data to pre-emptively push forward customer retention and acquisition

Drive customer relationship management strategies

Drive organisation’s client strategies that are in line with long-term organisational goals

Drive customer acquisitions through constant service excellence

Lead use of customer analytics to forecast customer behaviour predictions

Create customer-focused mindset

Transform organisation’s customer management philosophy and strategies with customer-focused culture and mindset

Synergise all aspects of customer acquisition and management to support organisation growth

Transform customer data management to predict customer behaviour ahead of time and provide service beyond expectations