Organisation Management
Oversee and manage centre operations to drive operational excellence
Type
Functional
Competency Area
General Management
Levels
Implement policies and processes that drive excellence
Is able to accurately collect data on Organisation’s desired outcomes
Types of tools used for impact assessment of learning solutions and interventions
Methods for conducting organisational impact analyses
Performance improvement metrics
Impact of learning solutions and interventions
Methods of gathering feedback
Financial metrics for assessing learning solution and intervention impact
Ethical and legal considerations relating to organisational impact analysis
Components of organisational impact reports
Implement organisational policies and processes
Assess the organisation’s prior operational context and processes
Determine the organisation's desired outcomes relating to learning and performance improvement
Identify linkages between the organisation’s desired outcomes and the learning solution and intervention outcomes
Identity appropriate performance improvement metrics
Deploy relevant tools and methods to conduct organisational impact analyses
Assess financial performance metrics of learning solutions and interventions to calculate return on investment and other required measurements
Conduct predictive analyses to anticipate long-term organisational impact of learning solutions and interventions
Consolidate stakeholder feedback to assess impact of learning solutions and interventions
Prepare organisation impact analysis report
Identify outstanding performance gaps to determine further improvement actions and opportunities
Lead evaluation of policies and processes
Determine the objectives and scope which should be used for organisational impact analyses
Lead selection of metrics to be used in organisational impact analyses
Design methods and processes which can be used during organisational impact analyses
Develop strategies for collecting and evaluating stakeholder inputs to inform organisational impact analyses
Design organisational impact analyses processes which ensure legal and ethical considerations are managed
Design processes to facilitate performance gap identification
Establish framework for organisational impact analysis reports
Evaluate organisational impact analyses to identify process improvement opportunities