Operational Excellence

Analyse the effectiveness of human resource (HR) operations, programmes and initiatives, and recommend improvement actions



Competency Area

Human Resource Planning


Implement measures to assess HR excellence

Identify, process and convey information needed for management decision-making

Determine relevant measures to monitor outcomes of management decisions

Update and inform management on business issues requiring management decisions

Substantiate and make recommendations on business issues to facilitate management decision-making

Develop frameworksto evaluate HR operational excellence

Review HR strategies and plans to prioritise areas for measurement

Determine criteria to measure HR effectiveness

Formulate plans to implement HR effectiveness assessments

Monitor evaluation and assessment processes

Recommend amendments to enhance the processes, measures or tools used to evaluate operational effectiveness

Oversee alignment of HR effectiveness assessments with internal and external standards of excellence

Derive insights from the data analyses and trends to identify operational gaps

Drive actions to enhance HR effectiveness

Determine the objectives and scopes for evaluating effectiveness of HR operations and programmes

Identify external standards of operational excellence and best practices

Review analyses and insights on HR effectiveness

Present key findings of HR effectiveness evaluations and business implications to stakeholders

Recommend enhancements to improve HR effectiveness