Crisis Management

Apply strategies designed to enable an organisation to deal with disruptive events by planning for responses to potential crises, establishing monitoring systems and training systems, communicating both internally and externally, and leading recovery processes



Competency Area

Business Development and Strategy Management


Execute plans and collate post-crisis feedback

Identify the impact of internal and external factors on the interdependencies within a business unit based on identified sources of disruptive events

Document crisis responses, communications procedures and recovery activity data

Assist in coordinating and integrating crisis response and recovery activities in accordance with recovery and business continuity plans

Execute actions in response to disruptive events based on ‘return to normal’ procedures of crisis management plans

Collate post-crisis feedback from relevant stakeholders to highlight areas for improvement

Participate in the organisation’s emergency control exercises to validate crisis management plans and ensure organisational readiness

Prepare and manage crisis assessment situations

Define, identify and classify sources of disruptive events for input into crisis management plans

Identify critical business functions and develop risk profiles for business units

Allocate resources and implement ‘return-to- normal’ procedures in accordance with crisis management plans

Form crisis communication teams to manage communication processes during disruptive events based on requirements of communications plans

Communicate organisational crisis management key messages to relevant stakeholders

Conduct post-crisis analysis to determine the need for post-event interventions

Deliver training programmes to relevant stakeholders in addressing the performance gaps for crisis readiness

Develop crisis management plans and recovery strategies for the organisation

Identify current trends in disruptions that can impact business processes

Design organisation-wide crisis management plans for recovery from disruptive events

Direct crisis response and recovery activities to be implemented in accordance with business continuity and recovery strategies

Facilitate involvement of cross-functional teams in crisis management

Activate ‘return-to- normal’ procedures in accordance with crisis management plans

Activate crisis response and recovery activities and stand-down procedures in accordance with business continuity strategies and crisis management plans

Facilitate communication processes to internal and external stakeholders during disruptive events

Refine organisational crisis management plans to ensure relevance to the current threat environment