IT Quality Standards
Develop, review and communicate a clear, quality expectations and standards within an organisation that are aligned to the company's values and business objectives. This encompasses the setting and implementation of quality expectations for IT products and services delivered to both internal or external clients
Type
Functional
Competency Area
IT Governance and Compliance
Levels
Assess existing quality standards and align processes and activities
Review current practices of performing IT-related activities against the organisation's desired standards and guidelines
Evaluate relevance of global industry standards to the organisation’s internal standards
Analyse gaps between current practices and user and business IT requirements
Propose revisions to IT service standards and protocols based on new directions, so as to enhance efficiency and effectiveness of IT service delivery
Determine impact of new protocols and procedures on IT protocols
Maintain policy updates and revisions to operating procedures
Conduct periodic checks to ensure that day to day IT activities and processes are conducted in line with internal best practices
Establish and control quality expectations
Articulate guidelines for the organisation to carry out IT-related activities in alignment with service and quality standards
Make informed decisions on the applicability of global industry standards to the company's context
Determine new IT practices based on refinements to organisation's service standards
Review revisions to practices and service protocols for IT activities
Define content for materials, handbooks and manuals as well as key messages for stakeholders, in capturing updates to IT standards
Recommend new policies to regulate updates of operating procedures to users
Review organisation’s quality guidelines
Evaluate impact of evolving market trends on service expectations
Inspire enhancements and redefine IT standards in consideration of emerging industry trends and requirements
Approve new policies and policy updates to align IT processes with the organisation's desired standards and priorities