Stakeholder Management
Effectively build, engage, sustain, and manage relationships with stakeholders to ensure successful outcomes for short-term and long-term objectives.
Type
Functional
Competency Area
Strategic Planning
Levels
Understands stakeholder engagement
Aware of the benefits of stakeholder engagement, specifically towards the pursuit of short-term and long-term objectives
Recognises relevant internal and external stakeholders
Documents internal and external stakeholder positions on organisational, project, and/or departmental goals
Maps stakeholders to benefits and challenges
Understands how to map stakeholder benefits and challenges using stakeholder management tools (stakeholder mapping, stakeholder analysis, power-interest grid, etc.)
Engages with internal and external stakeholders who demonstrate an interest in supporting short-term and long-term objectives
Consults internal and external stakeholders on organisational, project, and/or departmental goals
Identifies different approaches to stakeholder engagement, including varied communication tools
Reviews stakeholder engagements
Evaluates stakeholder engagements to maximise positive interactions and mutually beneficial outcomes
Supports interactions and linkages across key stakeholders to impact short-term and long-term objectives
Demonstrates different approaches to stakeholder management by distinguishing power and interests amongst stakeholders
Prepares material to keep stakeholders updated in a timely and open manner
Customises stakeholders management approaches
Manages stakeholders by developing customised engagement strategies
Develops metrics to monitor stakeholder engagements
Recognises internal and external dynamics during interactions with key stakeholders
Utilises different approaches to stakeholder management, based on individual and team characteristics
Streamlines stakeholder management through communication and guidance
Reviews the engagement strategy and provides feedback
Communicates a shared vision with all stakeholders to drive effective change
Defines stakeholder rules and norms to ensure collaborative efforts are constructive
Guides the team on best practices for stakeholder engagement and management