Crisis Situations Management/Disaster Management

Effectively identify, support, manage, and lead crisis/disaster situation teams and plans.



Competency Area

Managing Risks


Understands characteristics of a crisis/disaster situation

Lists characteristics of a crisis/disaster situation by understanding its influences on the lives, decisions, and behaviours of people (endangers life of people and their property, evokes need of urgent solutions, etc.)

Identifies stages of a crisis/disaster situation (planning, solving, addressing consequences)

Aware of national and international crisis/disaster management frameworks (Sendai framework for disaster risk reduction, comprehensive disaster risk management framework, etc.)

Supports crisis/disaster planning through documentation

Differentiates between perceived risks factors that cause crisis situations and those that do not

Documents tasks and activities for each stage of a crisis/disaster situation (planning, solving, addressing consequences)

Collects and categorises information on potential risks by analysing past crisis/disaster situations according to their solutions, formations, and prognosis

Supports draft communications for all stakeholders, including general public and media (if needed)

Applies crisis/disaster frameworks

Assesses past crisis/disaster situations to understand the impact of strategies at lower levels

Prioritises what elements of crisis/disaster strategies should be communicated to stakeholders

Applies crisis/disaster management frameworks to evaluate the impact of strategies on different social groups

Manages end-to-end crisis/ disaster operations

Develops strategies for managing operations, information, and human resources during a crisis/disaster situations

Streamlines and differentiates between processes for routine emergencies versus crisis/disaster situations

Communicates key elements of crisis/disaster situation to all stakeholders, including general public and media (if needed)

Coordinates monitoring and evaluation of the crisis/disaster situation and predicts how the situation might develop

Leads crisis/ disaster planning, implementation, and evaluation

Assesses and designs solutions for secondary consequences of a crisis/disaster situation (epidemic, famine, social conflicts, etc.)

Administers a two-fold focus during crisis/disaster situations; (i) the role of respondent teams during the critical period of response and (ii) preparing for high performance in such situations

Reinforces psychological endurance for crisis/ disaster management team

Oversees an effective exchange of information about crisis/ disaster situations (i) between co-operating elements, (ii) within the organisation and/or department, and (ii) between the public and media