Communication Skills

Articulates information to others in a language that is clear, concise, and easy to understand. It also includes the ability to listen and understand the unspoken feelings and concerns of others.



Competency Area



Listens attentively and presents information clearly

Listens actively and objectively without interrupting

Checks own understanding of others’ communication (e.g., repeats or paraphrases, asks additional questions)

Is able to ask questions clearly to gather basic understanding of issues at hand

Presents basic facts in a clear and concise manner, both orally and in writing

Keeps superiors and other relevant stakeholders informed

Fosters two-way communication

Conveys information, opinions and arguments fluently and confidently in a manner that clearly explains the benefits of one’s proposition on different people in the society

Elicits feedback on what has been said

Is able to ask leading and open-ended questions to allow for deeper thoughts to surface during communication

Understands complex non-verbal cues and incorporates the understanding to achieve

better two-way communication of ideas

Maintains an open communication channel with others

Communicate information likely to be perceived negatively with sensitivity and tact

Supports messages with relevant data and examples to create better impact and to enhance understanding

Is able to write complex ideas in an easy to read, coherent, accurate manner devoid of jargon

Adapts communication to others

Adapts communication style to suit the situation

Takes others’ perspectives into account during communication,

Times communication effectively keeping in mind the overall context and public opinion

Anticipates the response to messages and adapts communications accordingly

Is able to understand the non-verbal cues of the speaker

Communicates complex messages clearly and credibly

Does not bluff, acknowledges lack of information, acts tactfully and follows up response in agreed time

Communicates complex issues clearly and credibly, to widely varied audiences

Shares the idea with opinion makers, before ‘voicing’ it

Uses varied communication methodologies to promote dialogue and shared understanding through interesting examples (stories, myths, cases, best practices etc)