Innovative Thinking

Open to change, approaches issues differently, offers alternate/out of the box solutions and strives for efficiency by working smartly.



Competency Area



Suggests innovative ways of solving issues and improving current ways of working

Suggests ideas and feedback for improvements with others in a constructive manner

Applies learning from experiences and observations and implements to improve efficiency in the area of work

Conducts regular reviews of the progress and identifies possible areas of improvements

Puts aside preconceptions and considers new ideas on their merits

Proactively seeks opportunities to initiate new ideas/change

Seeks improvement in public service delivery through multiple methods such as technology, efficient work practices etc

Proactively engages with stakeholders for continuous improvement in service delivery

Identifies bottlenecks and warning signs and initiates preventive action

Prepared to meet the challenges of difficult change and encourages others in doing the same

Challenges the status quo and looks for unconventional solutions

Encourages innovation

Encourages ideas, improvements and measured risk-taking to improve services

Identifies & implements changes to transform flexibility, responsiveness, and quality of service

Articulates and demonstrates the change messages, on possible occasions, to possible audience

Creates comprehensive plans and redesigns control mechanisms to respond promptly to critical events and to manage change

Creates a culture of innovative thinking and ability to handle change

Critically challenges decision making and allocation of resources

Promotes innovative thinking and welcomes game-changing ideas

Tolerates genuine mistakes and measured risk-taking to achieve transformation

Rethinks systems and partnership approaches to achieve desired outcomes

Creates a culture of innovation, flexibility and responsiveness, mobilising the Department to respond swiftly to changing priorities