Seeking Information

An underlying curiosity to know more about things, people, or issues. This includes ‘digging’ for exact information and keeping up-to-date with relevant knowledge.



Competency Area



Conducts basic search

Uses available information in the organisation

Asks direct questions from those who are directly involved in the situation

Conducts basic search to obtain more information in books, journals and internet

Investigates situation

Investigates each situation beyond routine questioning

Checks assumptions against facts by asking questions

Identifies people who are related and investigates the situation further

Connects all the information available and conducts field visits, if needed, to gain a comprehensive understanding of the situation

Digs deeper

Asks a series of probing questions to get at the root of a situation or a potential opportunity

Consults with experts and practitioners to get their independent perspective, background information, experience, etc.

Seeks to develop deeper understanding and get an in-depth perspective of the subject

Conducts research

Makes a systematic effort within limited time to obtain needed data or feedback

Conducts in-depth investigation from different and a wide range of sources

Studies best practices of other states, sectors, regions organisations etc

Tries to obtain new insight or meaning by conducting or commissioning a formal research if required

Develops own sources of direct information

Conducts field visits (if needed) to gain a comprehensive understanding of situation

Identifies individuals or develops trusted sources to conduct regular information gathering

Validates the veracity of informal information through other means and resources