Delegates responsibility with the appropriate level of autonomy so that others are free to innovate and take the lead.



Competency Area



Provides personal guidance and direction

Finalizes work plan in a participatory manner

Makes resources available as per work plan

Expresses confidence in the ability of the team members to get the work done

Keeps track of assigned tasks by monitoring milestones as per work plan

Expresses trust and stays focussed

Assigns stretched targets while designing work plan

Ensures the employee or team has the clarity of the task assigned and understands its importance

Provides timely feedback and encourages the employee to undertake the task

Provides them the specific direction and hands-on support needed to undertake the task

Does not indulge in fault-finding in the event of failure

Recognises success and gives credit for the same

Sets the criteria for success

Provides forums to elicit diverse perspectives across teams to enable robust decisions

Provides direction and process expectations for delivery against a standard of performance

Communicate the criteria of success and does not get into monitoring the details of the plan

Sets and monitors key policy objectives

Sets policy direction as well as targets on key indicators to monitor the policy implementation

Ensures adequate level of authority, required to deliver a specified outcome or series of outcomes

Provides others the autonomy to operate within Departmental Policies

Pushes the limits of autonomy within norms of governance

Has faith in the technical know-how, decision-making, and managerial ability of others

Delegates full authority and responsibility to team members to provide solutions for the Government and community on agreed policies

Creates a culture of trust and empowerment amongst team members