Decision Making

Makes timely decisions that take into account relevant facts, tasks, goals, constraints, risks and conflicting points of view.



Competency Area



Follows guidelines effectively

Makes timely decisions, based on applicable rules or guidelines

Clearly explains (verbally and in writing) the rationale behind each decision

Maintains clear communication and transparency on the reasons for the decision taken

Gathers information for decision making

Identifies relevant and credible information sources and collects new data, when necessary, from internal and external sources

Recognises scope of own authority for decision making and escalates to the appropriate level if necessary

Empowers team members to make decisions

Demonstrates accountability and rises above bias when making decisions

Draws conclusions from complex information, in the short- to medium-term

Consults experts to get additional information to make decision

Develops feasible solutions even when dealing with uncertainty and limited information

Demonstrates decisiveness when under pressure or faced with a complex or sensitive situation aligning with policy trends in that field

Analyses the impact of past decisions made and incorporates lessons learnt in future decision-making process

Makes decisions in complex situations

Foresees impact of decisions on the society by conducting a social cost-benefit analysis

Weighs up competing views to generate ways forward which will meet organisational goals

Ensures involvement and consultation of the subject experts where necessary

Confidently takes decisions and clearly communicates at a strategic level to move things forward

Makes longterm strategic decisions

Swiftly analyses complex and ambiguous data to provide clarity of thinking and direction to the ministry, department, or organisation

Foresees the unintended impact(s) of decisions and takes actions to overcome them

Interprets political and national pressures to develop strategies that positively impact the public good, especially for the benefit of the marginalised and disadvantaged

Develops strategies to manage and mitigate risks across the ministry, department, or organisation

Gives unbiased advice to Ministers on the basis of robust analysis, and not on the basis of what will be welcomed

Makes decisions for the good of the society (even if it leads to loss of personal popularity) and defends them at the highest level when required