Consultation and Consensus Building

Ability to identify the stakeholders and influencers, seek their views and concerns through formal and informal channels. Build consensus through dialogue, persuasion, reconciliation of diverse views/interests and trusting relationships.



Competency Area



Open to consultation and presents views in a concise manner with the help of data

Confidently presents views in a clear, concise and constructive manner

Demonstrates openness to consult others, with the aim of delivering value and benefit to the public

Reaches out inside and outside the Department, with those who can provide work-related information

Invites others’ views and opinions

Communicates the pros and cons of an initiative, as well as its benefits for the public in order to get buy-in

Consults others and takes multiple actions to persuade others

Develops links with the experts and relevant information sources, proposes good solutions to benefit the public

Develops and nurtures key contacts as a source of information, keeping in mind the end goal of providing better services to the public

Contacts colleagues to identify synergies and convergence

Understands the target groups’ views and customises the communication to convince them

Proactively looks for opportunities to promote convergence

Continuously looks for opportunities to partner and transfer knowledge

Takes initiative to engage with stakeholders to create new ideas and solutions

Proactively shares knowledge and information to build capacity and convergence

Keeps stakeholders informed about various initiatives and engages with them regarding new initiatives

Makes an effort to understand the motives of others and uses this insight to customise the communication

Prepares for others’ reactions in advance by visualising the implications of the proposal on the wider public including the marginalised and disadvantaged

Helps to align diverse interests to a common goal

Explores innovative ways to converge different opinions, keeping in mind the end goal

Creatively uses the knowledge of the experts in order to address diverse interests of the stakeholders

Communicates with conviction and clarity in face of tough negotiations

Promotes consensus building and convergence

Creates forums where people can interact with each other on the larger goal and move away from a ‘silo’ mindset

Identifies opportunities to build relationships with external partner and larger communities with the purpose of serving the wider public

Demonstrates willingness to trade-off immediate gain with long-term benefit

Takes a long-term view of public good

Inspires others to consult, keeping the greater good in mind, before arriving at any critical decisions