Stakeholder Management and Engagement

Manage stakeholder expectations and relationships to ensure continuous levels of engagement through communication, negotiation and alignment of their needs with the ministry/department/organisation's short-term and long-term objectives/policy goal



Competency Area

Strategic Planning


Understands the basic components of stakeholder management and engagement

Identifies different types of stakeholders (individuals, groups, etc.) and their legitimate representatives

Aware of the stakeholder engagement process as defined in the World Bank's Environmental and Social Standards 10 (ESS10): Stakeholder Engagement and Information Disclosure

Aware of the categorization of stakeholders (as affected parties, other interested parties, and disadvantaged/vulnerable groups) (ESS10, 2018) and the five levels of stakeholder engagement (inform, consult, involve, collaborate and empower) (IAP2, 2007)

Documents the purpose and process of preparing stakeholder engagement plans and managing stakeholders

Recognises the importance of transparency in communication amongst stakeholders through employing an openness and life-cycle approach, inclusiveness and sensitivity, informed participation and feedback strategy, dispute resolution strategy, etc.

Recognises metrics for stakeholder management and engagement plans

Utilises tools and techniques to identify dependency and degree of influence on stakeholders, analyse stakeholder interests and anticipate issues

Categorises identified stakeholders into the core categories of affected parties, other interested parties, and disadvantaged/vulnerable groups

Determines the extent of participation of each stakeholder in the engagement process and strategises their management accordingly

Interprets the metrics of past stakeholder engagement plans and stakeholder management strategies

Incorporates qualitative research to understand stakeholder dynamics in communication, feedback and dispute resolution

Prepares stakeholder management and engagement plan

Conducts stakeholder analysis to classify tools and modes of engagement (consultative meetings, focus group discussions, e-mails, desk research, surveys, interviews and stakeholder or interests mapping tools)

Negotiates the importance of the goals, time frames, resources, and levels of concern in government decisions to define participation levels of each stakeholder category and manage stakeholders accordingly

Presents a feasible and outcome-focused stakeholder engagement plan and stakeholder management strategy based on stakeholder characteristics

Designs a communication plan incorporating different forms of communication tailored to the varied interests of an array of stakeholders, and defining information to be disclosed to each stakeholder

Promotes management and engagement strategies

Promotes the use of tools to increase stakeholder engagement and ease stakeholder management (stakeholder analysis tool, online forum, visual models, data flow diagrams, etc.)

Administers the selection of appropriate stakeholder participation depending on the stakeholder category and particular circumstances

Encourages the use of standardised tools and software to implement stakeholder engagement plans and develop stakeholder management strategies

Employs communication tools to standardise and simplify the sending, recording and management of communications to various stakeholders