Technical Services Management

Manage technical service support to deliver innovative technical solutions and industry applications of products to customers and markets

Type

Functional

Competency Area

Stakeholder and Customer Management

Levels

Deliver technical services and solutions to customers

Collaborate with designated representatives to ensure compliance with Gas Act and Codes of Practices and other legislations

Provide technical advisory to designated representatives

Provide accurate quotations and tax invoices for services rendered

Analyse basic technical drawings

Design and formulate innovative technical services and solutions for customers

Advise on the suitability of new products for residential and/or commercial uses

Manage mid to large scale commercial projects in accordance with regulatory requirements, codes of practice and standard operating procedures

Review complex technical drawings

Review and advise on gas installation projects using technical expertise

Formulate innovative technical services and solutions for customers

Specify new test and industry applications of products for customers and markets

Assess new and emerging products for product portfolio

Evaluate feasibility of adopting global market trends in local market

Determine new test and industry applications of products for customers and markets

Strategise on product offerings to be made available to customers and local market