Operational Agility

Organise the business, work activities and people in ways that enable the organisation to readily adapt to changes in its internal or external environment, whilst achieving desired outcomes and delivering value to customers



Competency Area

Organisation Analysis


Lead the implementation of operational initiatives to enhance business agility

Share information actively within and across teams to bridge operational barriers

Organise work in alignment with operational priorities

Implement Agile or lean practices to reduce waste and defects in operating procedures and practices

Measure progress against targets for defined business outcomes on a regular basis

Experiment with new ideas, products or services

Assess work performance and quality to ensure continuous improvement

Manage individual work responsibilities and take ownership of individual and team outcomes

Adapt overall processes and create a working environment of business agility

Empower localised decision-making in teams to achieve operational priorities

Design operational structures and processes that enable transparency and information sharing to enhance decision-making

Monitor operational effectiveness in alignment with the organisation’s vision and strategic outcomes

Lead the adoption of Agile or lean frameworks, methodologies and tools that maximise value creation for customers

Adjust operational plans in a timely manner based on progress against targets for defined business outcomes

Oversee the formation of dynamic, cross-functional teams that are organised to meet business outcomes

Guide the experimentation and development of new ideas, products or services to encourage learning across teams

Develop measures to improve the efficiency and effectiveness of work performance and quality

Manage business outcomes and decision making in collaboration with teams across the organisation

Establish policies that enable adaptability and foster a culture of business agility in the organisation

Cascade organisational objectives into business outcomes and goals for teams

Drive transparency and information sharing across levels and teams

Establish the organisation’s vision and strategic outcomes in anticipation of changes in the internal or external environment

Design organisational policies and processes which focus on customer value creation

Devise funding models for products and services based on business and customer outcomes achieved

Adapt organisation structures in tandem with customer and market demands

Create a safe environment for learning and experimentation with new ideas, products or services

Foster organisational culture of learning and excellence

Engender buy-in and commitment to the organisation’s strategy