Effective Communication in Nursing
Demonstrate efficient communication to promote patients’ physical and mental well-being to achieve health-related goals
Type
Domain
Competency Area
Patient Care
Levels
Provide information to patients, families and/or caregivers, and healthcare teams
Build rapport with patients, families and healthcare teams
Communicate with patients and families to deliver care and facilitate understanding of patients’ needs, taking into consideration cultural context of patients and their families
Identify barriers to communication and escalate to relevant personnel
Engage in effective verbal communication and active listening skills
Check effectiveness of communication and adapt accordingly
Document written, electronic and verbal communication clearly
Secure patient privacy, security and confidentiality in communication provided
Communicate assessment results, intervention plans, outcomes to clients and/or caregivers
Explain patients’ results and nursing care plans in a clear and concise manner
Explain nursing care plans, goals and discharge plans with patients and/or caregivers
Document communication delivered to patients in accordance with organisational policy
Apply therapeutic techniques when communicating to patients to understand their needs
Escalate changes in condition in timely manner to relevant personnel
Conduct effective handover of care
Communicate assessment results, intervention plans, outcomes for routine and complex cases
Use appropriate communication techniques to convey results, expected goals and outcomes to patients, families and healthcare teams
Guide junior staff on using appropriate therapeutic and patient- centred communication techniques
Use effective communication techniques to convey results, expected goals and outcomes to patients, families and healthcare team
Adapt verbal and non- verbal communication accordingly in challenging situations or situations that involve multiple and/or competing interests
Use appropriate interviewing skills when conducting health assessment
Use effective nurse- doctor and/or interpersonal communication skills
Communicate and/or escalate emergency situations effectively to relevant personnel
Use documentation tools including Problem, Intervention, Evaluation (PIE) to record patient care
Use communications tools including Situation, Background, Assessment, Recommendation (SBAR) and “Read Back”, for better patient safety
Develop and review departmental communication guidelines
Develop guides for staff in communicating with patients and/or caregivers
Establish communications channels to address broad spectrum of healthcare communication needs
Guide or manage challenging patients and/or caregivers and inter-professional communication
Use open communication techniques to defuse adverse situations
Conduct patient and/or caregiver and/or family conferences
Evaluate effectiveness of communication for critical situations
Establish effective communications across nursing and lead complex communication
Establish multi-media systems for effective nursing communications
Lead in complex patient and/or caregiver and/or family conferences
Use open disclosure techniques for events with adverse outcomes