Effective Client Communication
Demonstrate effective communicative skills when communicating with clients and caregivers
Type
Domain
Competency Area
Patient Care
Levels
Communicate assessment results, intervention plans, outcomes to clients and/or caregivers
Engage in effective verbal communication and active listening skills
Adopt appropriate communication styles to achieve intended objectives with the intended audience
Communicate with clients and caregivers to deliver care and facilitate the understanding of clients’ needs
Develop rapport with clients and caregivers
Explain clients’ results and therapy plans in a clear and concise manner cognisant of the patients’ health literacy
Discuss and negotiate therapy plans, goals and discharge plans with clients and/or caregivers
Use appropriate communication techniques to convey results, expected goals and outcomes to clients and caregivers
Provide guidance to junior therapists where necessary
Guide clients and caregivers to manage expectations and concerns
Summarise and interpret client assessments for complex cases
Adapt verbal and non- verbal communication accordingly in challenging situations or situations that involve multiple and/or competing interests
Develop and review departmental communication guidelines
Guide therapists on using appropriate communication techniques during client communication
Develop relevant procedures to guide newer therapists in communicating with clients and/or caregivers
Present complex, sensitive or contentious information to relevant stakeholders
Disseminate latest and/or accurate information related to continuity of care to clients with complex conditions
Guide others in producing and delivering effective written and electronic communication to clients