Document Management for Pharmacy Support

Establish and implement documentation policies to facilitate referencing of information and comply with regulatory requirements



Competency Area

Quality and Patient Safety


Apply document processing and formatting procedures

Organise information to ensure it is accurate and accessible by the appropriate stakeholders

File electronic and hard copy documents according to standard procedures

Prepare documents required for documentation audits

Record results of audits

Communicate changes in documentation requirements to relevant stakeholders to ensure compliance with new procedures

Implement document control procedures and operate the document management systems

Review the maintenance of the document management systems

Document and update personal certifications and licenses for employees

Verify documents have been distributed accordingly

Perform document management audits to ensure documentation requirements are being met

Implement new and revised policies and procedures in order to ensure compliance with organisation’s and regulatory requirements

Evaluate new and existing documentation based on identified requirements

Evaluate documentation requirements for manufacturing processes, systems and equipment

Develop documentation policies and procedures based on organisation’s requirements

Revise existing documentation policies and procedures based on industry best- practices

Develop templates for technical documents

Evaluate implementation of documentation procedures

Facilitate documentation audits

Evaluate audit findings and results and highlight areas of improvement