Clinical Support for Patient Service Associates
Assist with clinical duties or perform simple clinical procedures during consultation as instructed by registered practitioners and according to organisational guidelines and procedures
Type
Domain
Competency Area
Patient Care
Levels
Prepare work place, equipment, PPE equipment for patient care procedures
Identify hazards, threats to safety and possible risks
Apply control procedures to minimise and avoid harm
Provide feedback to supervisor on hazards in work area and reporting Workplace Safety and Health incidents to appropriate personnel when incidents occur
Dispose and isolate all contaminated, sharp and hazardous items and wastes according to established organisational procedures
Clean and disinfect environmental surfaces contaminated with body fluids and waste spillages in accordance with established organisational procedures
Identify, isolate and report any faulty medical equipment and items to supervisor in accordance with established organisational procedures
Clean and restore work areas back to normal conditions in accordance with established organisational procedures
Ensure resources and equipment are adequate
for the healthcare professionals to deliver treatments to patients
Use personal protective equipment while assisting healthcare professionals in any medical procedures or consultation
Assemble the quantities and types of equipment, appliances and materials
Check and confirm that all resources are in a safe operating condition
Carry out hand washing in accordance to established organisational hygiene and infection control procedures
Check that all necessary medical items and instruments are prepared
Support healthcare professionals in performing clinical tests and procedures
Check that laboratory forms and specimen containers are labelled correctly
Assist healthcare personnel with collection of specimen
Communicate with patients on the procedural requirements
Take vital signs measurements for patients
Report abnormal vital signs
Assist patients to prepare for physical examinations or minor procedures
Perform basic clinical procedures under supervision
Check with appropriate personnel on the prescribed eye drops for the patients
Assist patients to the appropriate position for the application of eye drops in accordance with organisational procedures
Apply eye drops safely according to organisational procedures
Report abnormalities in the eye conditions to healthcare professionals or supervisor
Prepare patients for clinical procedures
Check that all equipment and materials used are intact and within their expiry dates
Dispose of waste materials in accordance with organisational procedures
Clean and store all reusable equipment in accordance with organisational procedures
Obtain consent from patients regarding the procedures
Perform clinical procedures including venepuncture, ECG and uroflowmetry according to protocol and guidelines
Perform necessary documentation for procedures administered
Highlight complicated cases and outliers according to guidelines
Check prescription labels against medication log and medication orders to ensure consistency
Verify prescription against patients’ identities
Check that patients receive sufficient supply of medication