Ambulatory Care Service Support
Provide support to team in the provision of ambulatory care services in pharmacist-led services
Type
Domain
Competency Area
Patient Care
Levels
Provide administrative support in the provision of ambulatory care services
Arrange for clinic appointments as ordered by pharmacists
Explain the relevant documents provided to patients at the end of clinic visits
Follow up with no-show patients and patients who require closer monitoring
Document follow-up actions taken and inform pharmacists where appropriate
Obtain relevant information on patients’ clinical condition via various communication modes
Escalate to pharmacists where pharmacists’ input is necessary in a timely manner
Provide clinic support in the provision of ambulatory care services
Check and confirm appropriate methods of health measurement status
Prepare appropriate equipment and materials required for basic health measurement
Prepare patients for basic health measurement
Record the outcomes of measurements
Report abnormal measurement outcomes to pharmacists or supervisor
Clean and restore the equipment in accordance with organisational procedures
Provide patient counselling and education to support pharmacist-led ambulatory care services
Elicit information on patients’ lifestyles and habits that may contribute to presenting conditions or diagnosis
Use appropriate questions and screening tools
Seize opportunities to provide general health advice
Provide customised, appropriate and practical counselling in disease management
Monitor patient disease management parameters via telecommunications or e-communications
Document all clinical findings and summary of communications into the relevant database after patient interactions
Escalate to pharmacists when necessary in a timely manner