Performance Management

Manage the performance of personnel to achieve organisation's performance targets



Competency Area

People Development


Supervise personnel's performance

Understand site security operations procedure

Record relevant information for site inspections

Ensure safety, security and confidentiality for all information relating to client’s security operations

Take appropriate actions to rectify situation when encountering problems in supervision of direction of security officers

Carry out periodic checks to ensure that security officers perform duties as assigned

Use appropriate interpersonal skills to handle and deal with security officers to address problems encountered

Conduct coaching and counselling where necessary to assist them in meeting performance standards

Monitor security officers to ensure that required level of security service is maintained to meet client’s needs

Suggest improvements to organisational standards and values

Assist management to ensure ideas and information receive the acceptance and support of other security officers

Review personnel's performance

Monitor staff performance through organisational appraisal systems

Solicit periodic feedback on staff performance

Document all performance evaluations carried out for staff

Carry out informal reviews of staff performance regularly

Establish areas for improvement for staff

Formulate people development-related strategies and plans

Arrange for coaching sessions with staff on identified areas for improvement

Review individual action plans with staff according to organisational procedures

Plan for succession (manpower)

Coach staff to meet performance targets

Provide counselling to poor performers

Develop potential staff for higher appointments

Identify training and other interventions to develop staff