Crowd and Traffic Control Management
Manage crowd and traffic flow
Type
Functional
Competency Area
Security Operations
Levels
Perform crowd and traffic control operations
Check and ensure that equipment for crowd and traffic control is signed out and in good working condition
Ensure that clear lines of demarcation and signage for crowd and traffic control areas are set up
Monitor crowd behaviour and maintain order throughout the assigned events
Use appropriate actions to handle difficult crowd during situations
Use appropriate hand signals to control vehicle entry and exit at correct positions of road junctions
Manage vehicle accidents and incidents through prescribed procedures
Handle problems in a professional and confident manner using effective communication skills and traffic rules and signals guidelines
Facilitate smooth traffic flow and take actions against errant drivers or other parking offences
Seek assistance from supervisors or appropriate authorities when encountering problems during crowd and traffic control
Disperse crowd and traffic in an orderly manner at the end of assigned events
Handle crowd and traffic control operational issues
Provide advice on the use of appropriate actions to manage difficult crowd
Supervise handling of vehicle accidents and incidents through prescribed procedures
Handle escalated problems in a professional and confident manner using effective communication skills and traffic rules and signals guidelines
Ensure smooth traffic flow and take actions against errant drivers or other parking offences
Supervise the dispersing of crowd and traffic in an orderly manner at the end of assigned events
Supervise crowd and traffic control operational issues
Plan needs requirements that includes obtaining information, collecting data
Plan manpower resources and chain of command
Set up a comprehensive chain of command to ensure that staff follow the reporting procedures
Establish a standard format for security staff personnel to document and report any incidents
Establish rapport with event officials involved in the event
Observe legal and fire safety requirements
Identify the layout of the event
Design and develop a comprehensive system for onsite and offsite deployment
Ensure availability of sufficient manpower onsite and offsite
Manage and review incidents