Logistics Solution Design Thinking
Construct solutions based upon logic, imagination, intuition and systemic reasoning to explore possibilities of what can be and create desired outcomes that benefit the organisation and customers when designing logistics solution
Type
Functional
Competency Area
Solutioning and Programme Management
Levels
Analyse customer’s needs to develop preliminarily solutions
Analyse and solve complex challenges through processes of structured design thinking
Collaborate with others to look for new approaches to find solutions and identify customers’ real issues
Analyse and look beyond customers’ articulated needs through constant engagement
Develop solutions by breaking down complex issues
Develop methodologies to gain further insights into customer issues and needs
Develop insights about problems, unmet needs and organisational landscape using ethnography and similar methods such as journey mapping
Facilitate discussion of adoption of new solutions
Develop strong network of collaborative partners and stakeholders to contribute to various points of innovation value chain
Drive solutions by making customers the focal point of design
Devise plans and solution blueprint to understand strategic intent and landscape of customers and their underlying needs
Drive ideation to pollinate new and old ideas, which translate into solutions
Initiate and leverage on customer relationships to gain access and nail down real needs beyond what they might have initially stated
Lead discussion and change process to roll out implementation solution for customers
Formulate strategic partnerships and collaborations with customers to develop and scale innovation capabilities
Lead repeatable ideation steps with customers to help them identify other issues in organisation and to provide solutions to drive overall growth and profitability