Logistics Solution Design Thinking

Construct solutions based upon logic, imagination, intuition and systemic reasoning to explore possibilities of what can be and create desired outcomes that benefit the organisation and customers when designing logistics solution



Competency Area

Solutioning and Programme Management


Analyse customer’s needs to develop preliminarily solutions

Analyse and solve complex challenges through processes of structured design thinking

Collaborate with others to look for new approaches to find solutions and identify customers’ real issues

Analyse and look beyond customers’ articulated needs through constant engagement

Develop solutions by breaking down complex issues

Develop methodologies to gain further insights into customer issues and needs

Develop insights about problems, unmet needs and organisational landscape using ethnography and similar methods such as journey mapping

Facilitate discussion of adoption of new solutions

Develop strong network of collaborative partners and stakeholders to contribute to various points of innovation value chain

Drive solutions by making customers the focal point of design

Devise plans and solution blueprint to understand strategic intent and landscape of customers and their underlying needs

Drive ideation to pollinate new and old ideas, which translate into solutions

Initiate and leverage on customer relationships to gain access and nail down real needs beyond what they might have initially stated

Lead discussion and change process to roll out implementation solution for customers

Formulate strategic partnerships and collaborations with customers to develop and scale innovation capabilities

Lead repeatable ideation steps with customers to help them identify other issues in organisation and to provide solutions to drive overall growth and profitability