Attention to Detail

Having an underlying drive to being thorough and meticulous and to comply with procedures, rules, guidelines, and standards. Digs deeper and strives to reduce uncertainties and errors.



Competency Area



Pays Attention to Detail

Pays attention to detail to obtain comprehensive information

Is knowledgeable of the policies and standards of his/her own department and adheres to them while working

Willingness to consult superiors and peers in order to validate or reconfirm the details

Respects confidential information

Plans and double checks

Holds self accountable for delivery of high standard outcomes

Double checks own work to ensure standards and guidelines are adhered to and re-work is avoided/minimised

Devotes sufficient time to complete tasks, review documents, and prepare for meetings

Plans own work thoroughly and meticulously by using planning tools such as work plans, checklists, etc and supports the introduction of better ways of working

Monitors own and other’s work

Holds self and others accountable for delivery of high standard outcomes and adherence to policies and procedures

Monitors quality of others’ work and provides them support/guidance to perform better by paying more attention to detail

Keeps detailed records of discussions and agreed actions to ensure that information is accurate and prompt follow-up occurs where applicable

Digs deeper by asking questions, examining literature or consulting the experts when not satisfied with the level of detail

Proactively manages standards

Monitors compliance to procedures and regulatory requirements and takes action in case of any deviation

Ensures that breaches of regulatory requirements are treated with appropriate procedures

Builds systemic checks and balances and is proactive and quick in resolving grievances and issues

Conducts overall reviews and spot checks to ensure that procedures and standards are being maintained

Contributes to overall monitoring of quality and standards

Resolves broader issues about risk and compliance, and about quality of work and service delivery

Identifies loopholes and takes corrective measures to ensure unnecessary risks are avoided