Crisis Communication and Media Management
Manage communications with the media and/or relevant stakeholders during crises to maintain a positive image of the organisation
Type
Functional
Competency Area
Business Management
Levels
Collate crisis information for dissemination to relevant stakeholders
Verify validity of information and credibility of sources
Collate and report crisis information to management
Convene media and/or relevant stakeholders for dissemination of information
Utilise airport PIS to deliver information to passengers
Manage crisis communication and delivery of relevant information sensitively
Evaluate and supply information to prevent negative media messaging
Convey and present clear and accurate information to the media and/or relevant stakeholders
Collaborate with different departments to respond to media and/or stakeholders’ queries in accordance with organisational communication guidelines
Uphold organisation’s public image during and after crises
Deliver key messages to media, relevant stakeholders and/or information systems
Establish taskforces to manage crisis communication activities
Oversee media-related briefings for internal stakeholders
Collaborate with relevant stakeholders and/or departments to release official statements to conventional and social media