Attend to customer queries regarding lost baggage

Report lost baggage to relevant authorities

Perform checks on station and baggage storage areas for stray or lost baggage

Utilise RFID scanners to identify incorrectly loaded baggage

Prepare reports for lost or found baggage

Retrieve lost and found baggage from incoming flights

Transport baggage to baggage lost and found storage areas

Attend to escalated customer queries regarding lost baggage

Process minor claims for lost or damaged baggage

Conduct checks on reports and maintain records for lost baggage

Initiate tracing procedures for passengers’ lost baggage

Utilise BRS to track locations of lost baggage

Update passengers on the progress of search and delivery of lost baggage

Arrange for delivery of lost baggage to customers

Process major claims for lost or damaged baggage

Coordinate with overseas airports’ baggage services teams to arrange for air transport and recovery of lost baggage

Review lost baggage reports and records to ensure adherence to documentation standards

Conduct research on new baggage tracking systems and propose implementation of new systems to relevant stakeholders

Analyse cost impact of lost baggage and baggage recovery activities

Develop plans to minimise cost impact of lost baggage and baggage recovery activities

Identify new trends and technologies in baggage tracking and determine feasibility of implementing new technologies for the organisation

Analyse causes of lost baggage and develop plans to mitigate future occurrences

Collaborate with airport authorities and other relevant stakeholders to determine standards for baggage recovery activities