Food and Beverage Quality Assurance Framework Development
Establish quality standards and safety requirements for food and beverages served during flights
Type
Domain
Competency Area
In-Flight Catering
Levels
Prepare quality assurance guidelines
Provide quality assurance documentation for all areas of operations to educate staff
Consult with relevant departmental supervisors to ensure quality assurance documentation meets information needs
Prepare all relevant documentation for quality audits
Modify quality assurance documentation in line with proposed changes to Standard Operating Procedures (SOPs)
Develop and review quality assurance guidelines
Processes to monitor quality performance and evaluate the effectiveness of current processes
Importance of feedback systems in analysing the impact of changing standards and/or processes
Develop a quality assurance framework by translating and/or interpreting quality standards and processes
Employ best practices to improve the quality assurance framework
Develop an overall quality assurance implementation plan
Communicate quality standards to staff
Promote and present good practices to staff
Review the effectiveness of current standards and Standard Operating Procedures (SOPs) in supporting the quality assurance framework
Oversee central kitchen staff adherence to established quality assurance guidelines and standards
Lead the overall development of the food and beverage quality assurance framework
Establish quality system requirements for central kitchens based on relevant national or international quality standards
Analyse data on customer expectations of products and services quality
Manage statistical evaluation of work processes related to products and services quality performance
Articulate outcomes of statistical evaluation to relevant stakeholders within the organisation for decision-making
Project quality cost savings or improvement activities to manage quality costs at the workplace
Analyse quality performance of products and services in accordance with organisational quality system requirements
Resolve problems associated with non- conformance to quality standards
Develop reports on quality performance of products and services to fulfil SLAs
Review established quality assurance guidelines in line with changes to SLAs