Air Cargo Operations Management
Manage and implement processes and activities to build and develop air cargo operations
Type
Domain
Competency Area
Cargo Operations
Levels
Follow processes and procedures to execute air cargo operations activities
Identify essential data and documentation for air cargo handling and shipments
Complete Live Animals Acceptance Checklists
Check the accuracy of customers’ and forwarders’ Air Waybills (AWB)
Complete master AWB for loading and shipments
Address discrepancies in documentation for air cargo handling and shipments
Accept or reject shipments due to discrepancies in documentation
Adhere to established processes and procedures for air cargo operations
Monitor air cargo operations based on Service Level Agreements (SLAs)
Determine routing plans for air cargo shipments
Calculate published rates and air cargo tariffs for customers and forwarders
Monitor the on-time departures of cargo shipments and release of Unit Load Devices (ULDs) based on SLAs
Ensure acceptance of freight is received before flight close-out time and within SLAs
Ensure delivery requests are handled as per timings stated in SLAs
Conduct checks to ensure hazardous materials and dangerous goods are stowed in accordance with IATA safety regulations
Investigate air cargo claims for lost or missing cargo
Manage safety and security of people, cargo and environments
Supervise day-to-day air cargo ground handling services and operations
Coordinate and resolve air cargo operations irregularities such as missing documents and cargo
Assess adherence of air cargo operations to established Standard Operating Procedures (SOPs) and safety requirements
Enhance air cargo ground handling services and operations to identify areas
Develop Standard Operating Procedures (SOPs) for the execution of air cargo ground handling services and operations
Oversee the acquisition and/or implementation of IT applications and systems to enhance air cargo operations
Utilise process improvement tools and theories to refine air cargo ground handling services and operations
Benchmark air cargo operations against international best practices and standards
Propose solutions to optimise airline slots and schedules for air cargo shipments
Establish strategic partnerships to develop air cargo operations strategies
Build strategic partnerships with customers, forwarders, airlines, airport agencies and regulators
Stay abreast of trends within the air cargo industry
Drive overall air cargo operations strategies
Develop strategies to gain competitive advantage in air cargo ground handling services and operations
Formulate profitable pricing strategies for air cargo ground handling services
Negotiate SLAs and price points with airlines, customers and forwarders