Operational Excellence

Analyse the effectiveness of human resource (HR) operations, processes and initiatives, and recommend improvement actions



Competency Area

General Management


Develop plans to evaluate human resource (HR) operational excellence

Review strategies and plans to prioritise areas for measurement

Determine criteria to measure operations effectiveness

Formulate plans to implement operations effectiveness assessments

Monitor evaluation and assessment processes

Recommend amendments to enhance the processes, measures or tools used to evaluate operational effectiveness

Oversee alignment of effectiveness assessments with internal and external standards of excellence

Derive insights from the data analyses and trends to identify operational gaps

Drive actions to enhance and improve HR effectiveness

Determine the objectives and scopes for evaluating effectiveness of operations and programmes

Identify external standards of operational excellence and best practices

Review analyses and insights on effectiveness

Present key findings of operations effectiveness evaluations and business implications to stakeholders

Recommend enhancements to improve effectiveness

Making HR a strategic tool

Embed HR processes and thoughts at the Top Management level

Make people decisions a centre point in any strategies over Organisation Development

Ensure top team is updated on HR system possibilities