Healthcare Quality Management

Assess, monitor and apply quality standards to ensure personnel and internal processes are channelized to deliver high-quality evidence-based healthcare services, that take into account the preferences and aspirations of and minimises risk for individuals, to achieve improved health outcomes for individuals and communities.



Competency Area

Healthcare Services


Understands quality dimensions and interventions

Comprehends the dimensions of quality in the context of health systems and healthcare services across 8 quality parameters (patient rights, inputs, outcomes, support services, clinical services, infection control, service provision and quality Management (as per the National Quality Assurance Standards (NQAS)))

Understands the role of quality management principles, approaches and tools in delivering better services (such as gap analysis tools: checklists, root cause analysis tools, etc.)

Describes the roles and responsibilities of key actors/stakeholders involved in quality circles

Reviews processes and engages with stakeholders

Categorises current and ongoing interventions for quality into 6 principal domains (leadership, information, patient and population engagement, regulation and standards, organisational capacity, and models of care)

Identifies metrics on processes of care and patient outcomes for quality improvement

Informs relevant stakeholders on the knowledge and skills needed to lead patient safety and quality improvement initiatives

Analyses processes and designs interventions

Conducts situational analysis for patient safety & care problems and internal processes using tools and systematic approaches (such as PDSA - the Plan-Do-Study-Act model)

Establishes quality objectives/expectations across the 6 dimensions of quality in accordance with benchmarks/guidelines

Illustrates effective healthcare measures as quality assurance interventions (Labour room Quality Improvement Initiative (LAQSHYA) under the National Health Mission, etc.)

Influences key stakeholders to achieve buy-in from the entire health systems community