Human Factors Management

Identify and mitigate risks of aviation incidents and/or accidents caused by human factors



Competency Area

Business Management


Maintain vigilance when performing work duties and recognise fatigue levels and stressors

Take precautions to ensure one’s vigilance and alertness while executing work tasks and activities

Seek clarifications from team members to reduce misunderstandings and omissions of procedures

Identify implications of human errors on organisation’s processes and outputs

Apply techniques to identify stressors and factors which contribute to human errors

Identify team members with compromised vigilance and alertness

Ensure transfer of shifts is in line with stipulated Standard Operating Procedures (SOPs)

Recognise symptoms of fatigue and utilise appropriate countermeasures such as regulating sleep cycles

Identify stressors to determine mitigating measures

Administer processes to ensure team safety and adherence to Standard Operating Procedures

Communicate and ensure staff adherence to appropriate human factors management

Plan roster schedules to rotate shift-work and prevent fatigue

Monitor transfer of shifts is in line with stipulated Standard Operating Procedures (SOPs)

Investigate human errors and threats and collect detailed information for further analysis

Make adjustments to schedules and Standard Operating Procedures (SOPs) based on feedback and investigation of incidents

Review trends in human errors and propose strategies to reduce the occurrences

Determine timelines for work tasks according to the capabilities of the teams and industry practices

Ensure human factors are accounted for in Standard Operating Procedures (SOPs)

Implement processes to strengthen communication across work teams

Analyse incident reports to examine trends in human errors

Perform statistical analysis and present reports

Propose and develop new systems and procedures to mitigate the risks of human errors and threats

Develop of new strategies to mitigate the risks of human errors in the aviation industry

Review statistical reports to identify causes and trends of human errors

Lead the development of new systems, structures and Standard Operating Procedures (SOPs) to manage the prevention and/or consequences of human errors

Develop systematic and consistent tools for investigating incidents and/or accidents and prevent their occurrences

Gain buy-ins from stakeholders on the adoption of automation systems to mitigate human errors and threats